We can improve on the service we delivery with valid feedback from our customers. If you wish to make a complaint about E2BN services you have received please submit an email to us at This email address is being protected from spambots. You need JavaScript enabled to view it. with subject line that includes "Complaint".  Include as much detail as possible.

If you do not receive an acknowledgement within 2 working days of submitting your complaint please call us on 01462 834588.

E2BN aims to resolve complaints as rapidly as possible within a maximum of 20 working days.


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