Support
E2BN Support Guide
General ICT issues should be reported to your Local Authority Helpdesk.
If you would like to report an issue with a service provided through E2BN then the following table should be referred to.
|
Service |
Report to |
Method |
|
E2BN web sites unavailable, broken links etc. |
E2BN |
Tel 01462 834588 service@e2bn.org
|
|
E2BN Internet feed |
Easynet (Authorised contacts only) |
Tel 0845 333 4546 Let receptionist know LA is E2BN member |
|
E2BN Video Conferencing - faults and support, advice. |
VideoNations |
Tel0845 084 3000
|
|
E2BN Flashmeeting Faults |
E2BN |
Tel 01462 834588 service@e2bn.org
|
|
E2BN DNS Faults
|
E2BN |
Tel 01462 834588 service@e2bn.org
|
|
E2BN DNS Change requests |
Local Authority Helpdesk |
|
|
E2BN Protex Block/Unblock req |
E2BN |
http://protex.e2bn.org/listrequest
|
|
E2BN Protex Service Issues |
E2BN |
Tel 01462 834588 service@e2bn.org
|
|
E2BN Protex General Enquiries |
E2BN |
Tel 01462 834588 filtering@e2bn.org
|
|
E2BN Firewall change request |
Easynet (authorised contacts only) |
Procedures covered under Easynet LA Handbook |
|
VLEs - Netmedia |
Local Authority Helpdesk or Netmedia Support |
http://info.e2bn.org/e2bnwiki/index.php/LAHelpdesks Tel 0800 912 2321 |
|
VLEs - dbEducation |
Local Authority Helpdesk or dbEducation Support
|
http://info.e2bn.org/e2bnwiki/index.php/LAHelpdesks Tel 08700 777 655 customersupport@dbeducation.co.uk Support web site https://support.digitalbrain.com
|